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Frequently Asked Questions

 

Registration

How much does it cost to attend the conference?

Registration fees are based on your membership type and the date you register. Please see the registration page for a full list of types/prices.

 

How do I register?

Members: Visit the registration page. Make sure you’re logged in by looking in the top right corner of the page. If you have trouble logging in, contact registration@aaohn.org. Once logged in, click “Register for this Event”. Select your registration type. Confirm your information is correct and/or add in additional information required. Select any add-ons if applicable. Review the confirmation page to ensure all information is correct and then click finish. Keep this page for your records. A confirmation email will also be sent to the email address that was entered.

Non-Members: Visit the registration page. You will need to have an account with AAOHN in order to register for this event. If you are not a member of AAOHN and would like to become a member click here to join. If you would like to sign up for a free guest account here.

 

I do not remember my login information. How can I get this information?

If you do not remember your login information, click Forgot Password?. Enter your email address and you will be given the option to have your username and password emailed to you. If you are still having issues, please contact registration@aaohn.org.

 

What if I have not received my confirmation e-mail?

Please double check your Spam folder, then contact registration@aaohn.org to resend your confirmation email.

 

Can I edit my registration even if I completed it?

No, Attendees will need to email registration@aaohn.org to make any changes to their registration form.

 

What does my registration include?

Full Conference registrations includes all General Sessions, choice of all breakout sessions, beverage breaks, Exhibits, and all Networking events. Pre-conference sessions must be purchased separate and are NOT included in the Full Conference Option.

Single Day registrations are available for Monday, Tuesday and Wednesday. Attendees can only select one day. This option is available to members and non-members. Daily registration includes General Session, choice of all breakout sessions, beverage breaks and exhibits for day selected. Networking events are included for day purchased.

 

Can I add a guest registration or add on after I’ve registered?

Yes, please email registration@aaohn.org if you would like to add a guest to your registration or an add-on.

 

What does a guest registration include?

Guest registration includes the Welcome Reception, Wellness Events, and access to the Exhibit Hall.  There are no contact hours given with this registration type.

 

Where are the registration check-in locations?

Registration will be located in the Grand Hyatt San Antonio River Walk. Registration hours are as follows:

  • Monday, March 13, 7:00 am – 6:30 pm
  • Tuesday, March 14, 6:30 am – 4:00 pm
  • Wednesday, March 15, 6:30 am – 1:00 pm

 

Will meals be available at the conference?

There will be morning and afternoon breaks in the foyer space outside of the General Session Room. During the registration process, you have the opportunity to alert us of any special dietary requirements or food allergies. If you have already registered, you can still access your registration and edit your information.

 

Registration Payments and Changes

What forms of payment are accepted for registration?

We accept two forms of payment: credit card or check. You will find more information on payment options on the bottom of your invoice. We will only accept credit card as form of payment onsite at the National Conference.

If you have any questions concerning this information, contact us at registration@aaohn.org.

 

I would like to pay for my registration by credit card; how do I do that?

You can submit payment by credit card during the online registration process. On the bottom of your invoice, select the Pay with Credit Card option and enter your billing information.

If you have already submitted an online registration and would like to pay your balance by credit card, you can re-access your registration by visiting the registration page. Make sure you’re logged in by looking in the top right corner of the page. If you click on "My Account” your outstanding balances can be viewed here. You can submit payment by credit card by selecting the order number check box and click “Pay”.

 

I would like to pay for my registration by check; how do I do that?

On the bottom of your invoice, select the "Pay by Check" option. You will be given the address to send the check to. You may pay for more than one invoice from your organization with one check; Please make sure to have a copy of each invoice when paying for multiple registrations with one check.

 

How can I obtain an invoice for my registration?

You will receive an invoice with your confirmation once your registration is complete.

You can also obtain an invoice by visiting the registration page. Make sure you’re logged in by looking in the top right corner of the page. Click “My Account”. You can then click “View” next to your invoice number to review your invoice. If you have trouble logging in, contact registration@aaohn.org.

 

Are attendee substitutions permitted?

Only members can transfer a registration to another member. A member cannot switch their registration to a non-member. Name changes are only permitted when received in writing. All name changes during pre-registration should be sent to registration@aaohn.org.

 

What is the registration cancellation process?

National Conference registration cancellations received on or before January 27, 2023, will receive a full refund minus a $100 processing fee. Any Professional Development Workshop and Guest cancellations received on or before January 27, 2023, will receive a full refund minus a $50 processing fee. No refunds will be issued for requests made after January 27, 2023, All cancellation requests must be submitted in writing registration@aaohn.org.

 

When is the early bird rate deadline?

The early bird deadline is January 27, 2023. After January 27, 2023, registration prices increase.

 

When is payment due?

Payment is due at the time of registration. If you pay via check, it should be sent immediately after registration is completed. If you do not pay prior to arriving onsite, you must pay with a credit card before you receive your badge.

 

Hotel, Transportation and Travel Information

How do I book my hotel reservation?

AAOHN has secured a block of rooms at the Grand Hyatt for National Conference attendees. Please visit our Hotel & Travel page for more information. Please note: if you require a room at a government rate, please email registration@aaohn.org for booking instructions.

 

Are hotel accommodations included in the registration fee?

No, the registration fee only includes access to the conference.

 

What is the hotel reservation deadline?

The AAOHN hotel block fills up quickly so we strongly encourage you to reserve your hotel room early to get the best opportunity to book at the conference hotel. Discounted hotel rates, based on hotel availability, are available until Friday, February 17, 2023, OR until the official conference hotel blocks are filled.

 

I need to change or cancel my hotel reservation. How do I make this update?

Conference registration and hotel reservations are managed independently. Changing or canceling a conference registration does not alter or cancel a hotel reservation. Changes or cancellations to an existing hotel reservation need to be made with the hotel directly.
 

On-Site Logistics

What are the hours for on-site registration?

Registration will be open:

  • Sunday, March 12, 3:00 pm – 6:00 pm
  • Monday, March 13, 7:00 am – 6:30 pm
  • Tuesday, March 14, 6:30 am – 5:00 pm
  • Wednesday, March 15, 6:30 am – 1:00 pm

 

When will I receive my badge for the conference?

You will receive your badge upon check-in on-site. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued. Registration will be located in the Grand Hyatt.

 

Can I get into the conference without a badge?

No, you are required to wear your badge at all times in order to gain access to the AAOHN National Conference. If you lose your conference badge you will be required to have a new badge printed. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued.

 

What if I have a special dietary requirement or food allergy?

During the registration process, you have the opportunity to alert us of any special dietary requirements or food allergies. If you have already registered, and would like to make changes to your registration form email registration@aaohn.org.